SUBMIT A RETURN/EXCHANGE REQUEST
Frequently asked questions
DOMESTIC ORDER PROCESS
Domestic orders typically ship within 5-7 business days and will arrive 7-15 business days after your order is placed. This time includes processing and shipping times.
INTERNATIONAL SHIPPING PROCESS AND FEES
For international orders, please allow up to 10-15 business days for your package to arrive. This time includes processing and shipping.
Non-US residents: Please note that your order ships from the US and may be subject to additional customs fees during checkout. TSL is not responsible for any duties or import taxes. If you reject or return your package, we will not refund your payment for you.
Thank you for your understanding.
You can track your order with the tracking information provided in your shipment notification email.
An item on pre-order is one that is not yet in our warehouse. By purchasing an item that is on pre-order, you are securing your item until we are able to ship it out to you.
If you purchase an item on pre-order, please know that we are unable to ship your entire order until your pre-order item arrives to our shipping facilities. We cannot ship your items separately and are unable to make any exceptions. If you'd like to receive items outside of pre-order prior to the expected arrival date, we recommend placing a separate order.
We sincerely apologize for any inconvenience this may cause and appreciate your patience.
Please read our policy in full and start your return or exchange at the bottom of this page:
- We currently offer domestic returns (Unfortunately, we do not offer returns to/from Canada at this time)
- Items must be postmarked for return within 30 days of delivery of order
- Items must be unworn and unwashed
- Items can be subject for denial if they do not meet our standards
- Please allow up to 10 business days for your package to be processed once it reaches our warehouse
- Original shipping costs will not be refunded when requesting a refund
- If purchase was made with part gift card, part credit card, the refund will go to the gift card first
- If reaching out about potential defects in your garment after 30 days from purchase date, the garment will be considered “wear and tear” and will not be eligible for a refund or store credit
- Refund amount may take 7-10 business days to show in your bank account
Items can be denied a refund if item has:
- Deodorant marks and/or staining
- Missing or removed bra pads
- Excessive wrinkling
- Detached tags
- Detached care/wash tags
- Animal/human hair
- Lingering odor, such as smoke or cologne
- Any visible wear or damage
- Is not in original packaging
- All accessory sales are final
- All Sale items are FINAL sale
Standard delivery usually takes around 3-4 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.