Returns/Exchanges
Customer Service Email: info@tslcollection.com
Return Policy
Please read our policy in full and start your return or exchange at the bottom of this page:
- We currently offer domestic returns (Unfortunately, we do not offer returns to/from Canada at this time)
- Items must be postmarked for return within 30 days of delivery of order
- Items must be unworn and unwashed
- Items can be subject for denial if they do not meet our standards
- Please allow up to 10 business days for your package to be processed once it reaches our warehouse
- Original shipping costs will not be refunded when requesting a refund
- If purchase was made with part gift card, part credit card, the refund will go to the gift card first
- If reaching out about potential defects in your garment after 30 days from purchase date, the garment will be considered “wear and tear” and will not be eligible for a refund or store credit
- Refund amount may take 7-10 business days to show in your bank account
Items can be denied a refund if item has:
- Deodorant marks and/or staining
- Missing or removed bra pads
- Excessive wrinkling
- Detached tags
- Detached care/wash tags
- Animal/human hair
- Lingering odor, such as smoke or cologne
- Any visible wear or damage
- Is not in original packaging
- All accessory sales are final
- All Sale items are FINAL sale
Below please let us know your order number, full name and the item(s) you're wanting to return: