FAQ

I put in the wrong shipping address - Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

Cart holding for items - Once an item has been added to your cart, this does not mean the stock you have selected is reserved. Stock is only allocated to your order once the payment has been accepted and the order confirmed.

Can I cancel my order? Unfortunately due to the nature and speed of the packing process we are unable to amend existing orders.

A product is missing from my order. We may have sent separate parcels so please check your delivery notifications. If you still have an item missing after checking your packing note, please contact customer service.

Can I send items as a gift? You can send a package to someone by using their delivery address in the shipping. However, we do not offer gift-wrapping.

I have received a faulty item. Please get in touch with customer service and we will sort this out as soon as possible. We will ask you to return the product to us before we issue a replacement. 

When can I expect my item? Our processing time is up to 5 business days from the day you purchased. Additional processing time is required during peak seasons and launch periods. You will receive a confirmation email when your order is shipped. If your tracking label has been created but your order hasn't shipped out past five business days, please email us.